BikeBerry
Reviews and Complaints
A never ending money pit
Preferred solution: Full refund
Everything I have bought so far works the recoil starter is
Milking method
I am not a pissed consumer. Just having a few issues
Fell Apart In Days!!! Don't Buy
The bike we bought literally fell apart within 2 days of riding it. My husband is a mechanic, so he knew what he was doing when he put it together.
When we asked for replacement parts, they claimed that was normal wear and tear and wouldn't replace them. When new parts were purchased from them, they broke again within 3 blocks of going down the street! Not sure where they get their parts from, but do not buy! They say they are guaranteed, but it is a scam to get you to buy from them, then the bike parts will fail and break within days and they will tell you they won't replace them because it's normal wear and tear.
So what they are saying is their products are not meant to last buy for a few blocks before they break...and that will be considered normal to them. How sad for them that their products are only meant to last 5 minutes.
Total waste of money. Buyer beware!
- Style
- Quality of parts
- Misrepresentation
- Customer service
Preferred solution: Full refund
Bike Berry a poisonous berry!
I ordered a Mountain Bike that was marked as available. Got informed it wasn't and then went to the website where the one I originally ordered is still marked as available then picked another one that was available in red.
Then told that one wasn't available in the color that was "available" on the website. When I complained they asked them to rush ship it. this is what they replied "We will inform them of your request, although, we would appreciate it if you responded in a professional and respectful manner moving forward. We will email you back once we know more".
Their inventory is linked directly with Micargi. The bike I ordered last week is still showing available on their website! This company does not have the items in stock in a warehouse! Obviously this company is just a "computer" set up company that is just a middle company.
Their customer service is non existence and horrible at best. I wouldn't recommend this company to my worst enemy! Tomorrow makes 1 week that I originally ordered my bike and still waiting on an email saying that it has shipped.
Next day shipping on bikes that are ordered is a complete farce in this case. GO TO AMAZON, NOT THIS CLOWN OPERATION!
Very bad customer service
I ordered my motor from bike berry and couldn't wait to install it. After doing the install I was impressed on how straight Forward everything was, after putting about four hours on the bike I noticed the motor was starting to make a loud ringing noise, I new this wasn't normal and the next morning I called customer support, they told me to tear the motor apart and find out what's wrong take pictures and email them in, I found some sratches on the cylinder wall and took very detailed pictures and emailed them to support if that's what you want to call them and never heard anything back.
Two days later they sent me a video on how to set everything up properly.
I did everything correct from day one, I didn't need more videos to tell me that, if I were you I would take my money elsewhere. This company obviously has major problems.
- Quality or customer support
Preferred solution: Full refund
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Verified ReviewerORDER DAMAGED BEYOND REASON
this is a copy of my online receipt.. for the frame...
Complete Bottom Bracket Assembly CC-15337 1 $4.95
Pedal Arms GB-51204-XXF-9000 1 $19.95
Pedal Arm Fixing Screws GB-52316-XXF-9000 1 $7.95
BBR Tuning 26 Inch Motorized Bicycle Frame w/ 2.4L Gas Tank- Brushed Aluminum BB...
IT TOOK OVER A WEEK, AND ONLY BECAUSE I CALLED TO FIND MY ORDER STATUS.. THEY DID NOT HAVE IT IN STOCK.. SO I ORDERED A DIFFERENT COLOR.. B.
WHEN THE FRAME ARRIVED I HEARD A LOT OF METAL ON METAL CLANKING FOR THE BOX, AND SOME SMALL PARTS I ORDERED WERE COMING OUT OF THE BOX. C. I OPEN THE HEAVILY DAMAGED BOX, AND THERE IS NO, THAT'S RIGHT NO PACKING MATERIAL AT ALL.. SO ALL THE SMALL PARTS ARE FLOATING AROUND SCRATCHING THE FRAME.
D. UPON CLOSER INSPECTION THE 'STEER TUBE' (WHERE THE FORKS GO), IS CRUSHED. A BEARING RACE GETS PRESSED IN THERE, THE ALUMINUM IS SO THIN THAT ANY ATTEMPT TO RESHAPE THE FRAME WILL CAUSE IT TO BREAK, ALUMINUM DOES NOT BEND AT ALL, UNLIKE STEEL. E.
THE *** THAT I HAVE TO GO THROUGH TO GET THEM SEND A REPLACEMENT, IS UNACCEPTABLE I MY MIND. THEY WILL SEND A CALL TAG, WHEN THEY GET IT BACK IN OVER A WEEK, THEN AT THEIR CONVENIENCE RESEND THE REPLACEMENT , ANOTHER WEEK OF SHIPPING TIME... THIS BUILD IS FOR A CUSTOMER, WHO BY THE WAY IS REALLY PISSED. I ASKED FOR THE NEW FRAME TO BE SENT ASAP AND THAT I WILL PUT THE BAD FRAME IN THEIR BOX AND SEND IT BACK..
THEY ADMITTED NEGLIGENCE IN THIS ISSUE. BUT WILL NOT HONOR THE FACT THAT THIS IS REALLY HURTING MY SMALL BUSINESS.
THEY SCREWED UP BAD, AND STILL ACT AS IF THEIR DOING ME A FAVOR BY TAKING IT BACK WITH NO RESTOCKING FEE!! THIS OUTFIT IS A *** JOKE,, AND ON TOP OF IT ALL, THEY ARE 'OUT OF STOCK' ON 60% OF THEIR ADVERTIZED PRODUCTS (I WENT THROUGH AND CHECKED)
- No packing material at all items damaged
- Damaged items
Preferred solution: Deliver product or service ordered
Bikeberry lies
Trying to call
Short Review on March&nbs-05:00;09,&nbs-05:00;2017
HumBug Christmas
- Return policy timeframe on christmas gifts
Preferred solution: If it's purchased for Christmas - Don't start counting the RETURN DATE until AFTER the Christmas Holiday.
Don't buy from these guys!!!
Bought a Gigabyke from this company.
First of all the battery was cracked and it came in the wrong color.
Contacted company - battery and panels returned and company shipped new ones.
Put bike together - about 4 hours - rode it around the block and at 750w it was severly underpowered compared to our previous eGo bike that was 500w.
They lead you to think it's a US made product but it's cheap chinese.
Contacted the company to return and BE AWARE OF THESE CHARGES!!!
Restocking 15%, Return Shipping $340, and you had to pay their original shipping at $140 Total $675!!! to return a defective bike that originally cost $1300. You have to be kidding. Half the cost.
Called to ask for consideration and they wouldn't even extend me their shipping rates. Basically - tough luck buddy!
Poor QA, Poor Product, Poor Customer Service.
Don't risk it. Not worth it - my opinion.
Preferred solution: Let the company propose a solution
STILL waiting for order..........
Found their site, found a kit with everything I need for not much more than Amazon parts I priced out... But saw their claim for same day shipping if order is placed before 3PM, all the extras pictured, such as the fuel tank and lines, made sense.
So I called on Monday 8/15 at 11:33AM CST (which is 9:33AM PST, their time zone), waited about 17 min to get someone which was fine because I wasnt going anywhere, asked a couple questions and received decent answers, and happily went to the site and placed. Total order was $259.
Didnt ship that day... Or the next day... Or the next day... Or the next day... OR THE NEXT DAY...
Have called them twice, explained that I could have received free shipping from Amazon, saved a little money, AND received them sooner. They said "Sorry" politely. I had to ask for a credit for shipping which they agreed to, and said they would make sure it shipped out that day (Friday, 8/19).
My UPS tracking STILL shows unshipped. So here I am.
- First experience at all
Preferred solution: Deliver product or service ordered
DO NOT BUY DEFECTIVE BIKE
- Products are defective
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Bought the Engine readybike, both mag wheels are bent call them several times emailed them several times finally called them didn't really give *** too bad I didn't live closer I could of straighened those rims out myself !! Arrogant *** and the bikes a Piece of Chinese aluminum ***
I'm waiting on a class action on them, may even start one