BikeBerry - Don't buy your bikes here.
I will try to make this short but I is a long list of issue with these crooks.
Motor Ready Bike:
Bike received was not the bike advertised.
Forks: non suspension
Frame aluminum not steel
Disc break was not installed and did not fit unless you mod it yourself.
Rear sprocket back ordered 6weeks you will not be told this.
Parts various were back ordered 6 weeks. Note there is a 30day warranty so warranty is expired when you get all your parts.
They would not exchange for the bike advertised. You must pay shipping and a restocking fee total of about $250.00.
The forks were loose and would not tighten up. Reason was they did not install the bearing cups in the head set.
The pedal stripped out of crank on first ride. Approx 100 feet. Not exaggerating.
Customer service blamed issues on freight damage because their quality control is too good for this to be their issue. And should have been reported in the first 5days.
The rear sprocket was drilled off center so you get the loose chain tight chain as the tire turns. Not adjustable.
Customer Service: Will not call back, accidently hangs up you, won't respond to emails they requested you send.
Won't honor their warranty
Overall I have had better quality and assembly from Kmart &Walmart bikes.
And these stores will honor their warranty.
Reason of review: Not as described/ advertised.
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Comments
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GigaByke came without parts , then Very Poor Support / Communications .. Bykeberry tech support needs support , they only shuffle papers in CA on these products made in India .
came in without assembly bolts .... these kids ( yes kids ) had no idea of sizes ,shape , thread count , metric ? , amazing they have no idea (dead or lazy brains ) of the the product they sell ... might be great but if any trouble these lefty coast excuser's ( never our fault ) is amazing โฆByke is very coool looking ( still do not have all the parts ).....
but there communications ' Suck ' ..... Ikea has a parts list on even a $5 wall shelf , not anyone at 'bikebumble' (s) staff can't elaborate on what comes with the 'Byke ' made in India .