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I,ll preface with: all transactions are " buyer beware" however one does have a reasonable expectation of getting what they paid for and when problems occur, which sometimes they do, decent customer service. That said, I bought a huffy beach cruiser from amazon and paid for the extended warranty and at the same time I bought an engine and a few other parts from bikeberry.

the engine came 3 days later but the bike was delayed for 2 more weeks. when I got the bike I noticed that the seat was so bent I could not use it so I threw it away. there were scratches all over the bike and the handle bars were locked in position where I had to loosen the gooseneck. (no dammage to the box however?) I was excited though and anxious to build the bike so I moved forward.

after assembling what was usable from the bike I installed the engine from bbr. it had some dings and a broken cooling fin and again no dammage to the box. the engine ran fine so I ignored all of the problems until about a month and less than 20 miles later the back wheel of the bike almost fell off. to my surprise the bearings had fallen out of the wheel.

when I opened it up to look I noticed that the brake pads were well worn and discolored from heat.(less than 20 miles, used parts?) that is when I remembered the warranty and called the third party warranty co. and was told they could not cover it because it was too new. so I called amazon and after going through 2 managers working my way up the stupid pole, I finally gave up after they told me they wont replace the bike or even repair it but would only give me a coupon for $20 off my next purchace of their junk. ( a willingness to let me hire an atty and sue for the loss of the bike and legal fees and any dammage I can do to their rep by posting on sites like this rather than own up and please a paying customer.) I removed the engine from the bike anc cut it up and threw it away.

same engine, different bike, I ordered some parts from bbr working around the, (not in stock) for everything they sell and they showed up right away but the front and rear brakes turned out to be both front brakes and one caliper was bent to the extent that it could not be used. I called bikeberry several times and the fist attempts resulted in the ," we have reached maximum call volume try again later" the last try I was un musical hold for over half an hour and when I finally got through I got, "thank you for calling bike...CLICK. So again buyer beware. I am close to $600 into what amounts to a toy and half of it had to be thrown away right out of the (undamaged) boxes and the crooks of the internet laughed at me for wanting it right.

the younger me would have handled this much differently. I dont know where bozos or whatever the worlds richest crook lives but I dont live too far from crookberry. I offered to let them dig in my trash for the parts so they could sell them to someone else so again I say buyer beware!

keep in mind there is little to no consumer protection for us penny ante buyers of everyday goods other than using the net to share and coordinate and I am thankful to sites like this one that give us a platform. I left all of the rating stars blank on purpose because someone who rips me off deserves no praise.

User's recommendation: you are your only advocate so speak up and be firm. but not aggressive, and the most powerful weapon in your arsenal is not to buy from them ever again. Most important to go with that is to tell everyone you know not to buy from them either.

Location: Menifee, California

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TAHNEE M Jba

I ALSO GOT RIPPED OFF FROM THEM WITH AN ONLINE PURCHSE BUYER BEWARE IS RIGHT. DO NOT BUY FROM THIS COMPANY

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